Everything you want to know.

For pieces from our collection, allow 1 to 2 weeks. For completely new bespoke work or larger runs, 3 to 4 weeks. In October, November and December this goes up, so order end-of-year and Christmas gifts in good time.

Yes. There is no minimum for private customers — one gift is a proper order. For businesses we also work from small quantities, with volume pricing as the run grows.

Yes, you can collect at our workshop, Werkenstraat 13 in Diksmuide. Always by appointment, as we don’t have a physical shop.

In the webshop you pay securely via Mollie: Bancontact, iDEAL, Klarna, card or bank transfer. For quoted bespoke work we usually ask for a deposit, since a personalised piece can’t be resold. For businesses, payment on invoice can be discussed.

For engraving and cutting we prefer a vector file: .svg, .ai, .eps, .pdf or .dxf. For DTF and UV printing an image of at least 300 dpi at actual size is enough, ideally a .png with a transparent background.

Yes, we do that for most customers. Send a photo, a sketch or just a description of what you have in mind. We draw it up and you see the proposal before anything is made.

Always. Nothing goes under the laser until you’ve approved the design. Changes at that stage cost you nothing.

Your own logo is never a problem. For protected brands, films or characters we only make one-off pieces for personal use and don’t sell series.

That depends on the material. We engrave wood, glass, leather and coated metal. We print textile with DTF. Plastic, glass and curved objects we do with UV printing. Our Techniques page has a table per material.

Often, yes. Send us a photo with the dimensions and we’ll tell you honestly whether it works. For objects you supply, we agree beforehand what happens if something goes wrong.

Our door hangers and welcome signs are made for a sheltered spot: under a canopy, in a porch or indoors. Full rain and frost are not recommended, as with any painted wooden piece.

Yes. Engraving burns the material away rather than printing on it, so it can’t peel or wear off.

Yes. The larger the run, the lower the price per piece. The pricing tiers are always listed in the quote.

For larger runs we make one piece first. Only after your approval does the rest go into production.

Ideally in October. From November the workshop fills up and lead times get longer.

Yes, we ship within Belgium and the Netherlands, and also to France, Luxembourg and Germany. You see the shipping cost in your basket before you pay. Collection in Diksmuide is free, by appointment.

For made-to-order pieces the statutory right of withdrawal does not apply, because they are made especially for you. That’s why we always ask you to approve the design first. If something is damaged or not as agreed, let us know within seven days and we’ll put it right.